When can I move in?

Your move-in date will be the date specified in your lease agreement under the "Move-In Date" section. Moving in before this date is not permitted. We recommend coordinating with your landlord to ensure all preparations are made for your scheduled move-in day.

I tried the suggestion above, though the issue still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via the link have a 12 to 24-hour response time, and submissions via WhatsApp have a 36 to 48-hour response time.