Security - Door Not Locking Well

What normally causes this type of issue?

• The door latch might be misaligned with the strike plate.
• Loose screws in the lock or door hinges.
• The lock mechanism might be worn out and no longer functioning properly.

What can I do to solve the issue?

• Tighten any loose screws on the lock and door hinges.
• Check that the door latch aligns properly with the strike plate when closing.
• Lubricate the lock mechanism if it’s sticking or difficult to turn.

Is there anything that I can do to troubleshoot this issue if the recommended solution didn’t solve the problem?

• If the door still doesn’t lock correctly, the lock may need to be replaced or repaired by a professional.

I have troubleshooted the issue, yet it still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via link have a 12 to 24-hour response time, and work order submissions via WhatsApp have up to a 36 to 48-hour response time.