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Privacy Policy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We may collect personal information from you in a variety of ways, including when you visit our website, fill out forms, or subscribe to our services. The types of personal information we collect include but are not limited to:

  • Contact Information: Name, email address, phone number, mailing address.
  • Rental Information: Lease details, unit number, payment status.
  • Communication Preferences: Opt-in/opt-out preferences for SMS communication.
  • Automated Information: IP address, browser type, operating system, and usage data from cookies and other tracking technologies.

2. How We Use Your Information

We use the information we collect to:

  • Communicate with you about your lease, rent payments, or property management updates.
  • Provide updates on maintenance requests, property changes, and emergencies.
  • Personalize your experience on our website and SMS messaging service.
  • Improve our services and ensure the safety and security of your information.

We may also use your contact information to send you important SMS notifications as part of our 10DLC SMS campaign. These communications may include reminders, emergency alerts, maintenance updates, and important community announcements.

3. SMS Messaging and Compliance with 10DLC

As part of our service to tenants, we use SMS messaging to provide important updates. By opting into our SMS communications, you agree to receive text messages from [Your Company Name]. Message frequency may vary, typically ranging from 1-4 messages per month.

  • Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message we send. Upon opting out, you will no longer receive messages unless you re-enroll.
  • Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
  • TCPA and CTIA Compliance: We comply with the Telephone Consumer Protection Act (TCPA) and Cellular Telecommunications Industry Association (CTIA) guidelines to protect your privacy and ensure transparent and responsible use of your information for SMS communication.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who help us manage and operate our business, such as:

  • Payment processors for rent and other transactions.
  • SMS and email service providers to send messages on our behalf.
  • Maintenance contractors or property managers who may require tenant details to carry out necessary services.

All third-party service providers are required to protect your personal information in accordance with this Privacy Policy and applicable data protection laws.

5. Data Security

We take the security of your information seriously and use appropriate technical, organizational, and administrative measures to protect your personal data from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and Correct Your Information: You can access, update, or correct your personal information by contacting us directly.
  • Opt-Out of SMS Messages: You can opt out of SMS messages at any time by replying “STOP.”
  • Request Deletion: You may request that we delete your personal information, subject to legal requirements and our ability to fulfill contractual obligations (such as lease agreements).

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. Cookies help us understand how users interact with our site and enhance functionality. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We recommend you review their privacy policies before sharing any personal information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting a prominent notice on our website and updating the effective date above.