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Plumbing - No Hot Water

What normally causes this type of issue?

  • The water heater might be turned off or malfunctioning.
  • For gas water heaters, the pilot light might have gone out.
  • There could be a buildup of sediment in the water heater.

What can I do to solve the issue?

  • Check if the water heater is powered on (for both electric and gas heaters).
  • For gas water heaters, ensure the pilot light is lit.
  • Check the water heater thermostat to make sure it’s set correctly.

Is there anything that I can do to troubleshoot this issue if the recommended solution didn’t solve the problem?

  • If it’s an electric heater, try resetting the circuit breaker.
  • For gas heaters, try reigniting the pilot light following the manufacturer’s instructions.

I have troubleshooted the issue, yet it still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via link have a 12 to 24-hour response time, work order submissions via WhatsApp have up to a 36 to 48-hour response time.