Can I paint or modify the apartment?

You are generally not allowed to paint or modify the apartment without prior written approval from the landlord or leasing office. Unauthorized modifications may result in charges or forfeiture of part of your security deposit. If you wish to make any changes, such as painting or installing fixtures, please contact the leasing office for approval.

I tried the suggestion above, though the issue still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via the link have a 12 to 24-hour response time, and submissions via WhatsApp have a 36 to 48-hour response time.