Skip to content
English
Customer Portal
  • There are no suggestions because the search field is empty.

Appliances - Fridge - Fridge Not Cooling

What normally causes this type of issue?

  • The fridge thermostat might be set too high.
  • Blocked air vents or dirty condenser coils.
  • The fridge might be overloaded, limiting airflow.

What can I do to solve the issue?

  • Adjust the fridge thermostat to a cooler setting.
  • Clean the condenser coils located at the back or bottom of the fridge.
  • Remove excess items from the fridge to ensure proper airflow.

Is there anything that I can do to troubleshoot this issue if the recommended solution didn’t solve the problem?

  • If the fridge still doesn’t cool, it may require a professional to inspect the compressor or fan motor.

I have troubleshooted the issue, yet it still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via link have a 12 to 24-hour response time, work order submissions via WhatsApp have up to a 36 to 48-hour response time.