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Appliances - Fridge - Freezer Not Cooling

What normally causes this type of issue?

  • Overloaded freezer blocking air vents.
  • Incorrect thermostat settings.
  • Frost buildup affecting airflow.

What can I do to solve the issue?

  • Check if the freezer is overstuffed and remove items that block airflow.
  • Adjust the thermostat to a lower temperature.
  • Defrost the freezer to remove any frost buildup.

Is there anything that I can do to troubleshoot this issue if the recommended solution didn’t solve the problem?

  • If the freezer continues not to cool properly, it may require a professional technician to inspect the compressor or fan.

I have troubleshooted the issue, yet it still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via link have a 12 to 24-hour response time, work order submissions via WhatsApp have up to a 36 to 48-hour response time.