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Appliances - Fridge - Both Freezer & Fridge Not Cooling

What normally causes this type of issue?

  • Faulty thermostat or incorrect settings.
  • Frost buildup blocking airflow between the fridge and freezer.
  • Mechanical issues with the compressor or fan motor.

What can I do to solve the issue?

  • Make sure the thermostat is set correctly for both the fridge and freezer.
  • Defrost the freezer if frost buildup is present.
  • Ensure the fridge isn’t overloaded, blocking air vents.

Is there anything that I can do to troubleshoot this issue if the recommended solution didn’t solve the problem?

  • If neither the fridge nor freezer cools properly, a technician may need to inspect the unit’s internal components.

I have troubleshooted the issue, yet it still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via link have a 12 to 24-hour response time, work order submissions via WhatsApp have up to a 36 to 48-hour response time.