Appliances - Fridge - Both Freezer & Fridge Not Cooling

What normally causes this type of issue?

• Faulty thermostat or incorrect settings.
• Frost buildup blocking airflow between the fridge and freezer.
• Mechanical issues with the compressor or fan motor.

What can I do to solve the issue?

• Make sure the thermostat is set correctly for both the fridge and freezer.
• Defrost the freezer if frost buildup is present.
• Ensure the fridge isn’t overloaded, blocking air vents.

Is there anything that I can do to troubleshoot this issue if the recommended solution didn’t solve the problem?

• If neither the fridge nor freezer cools properly, a technician may need to inspect the unit’s internal components.

I have troubleshooted the issue, yet it still persists, where can I submit a work order?
Submit a work order via https://share.hsforms.com/1pZzFQy5CRtivAA-JSDzUWwr2zzg or for a slower response, please text us the details of your work order on WhatsApp at 512.945.1776. Work order submissions via link have a 12 to 24-hour response time, work order submissions via WhatsApp have up to a 36 to 48-hour response time.